My mother took advantage of a Morrisons offer whereby she could order some items in advance and then simply turn up on Sunday to pick them up, dispensing with the need to traipse round the aisles. So some days ago she paid her deposit and then today, as agreed, turned up to pay the balance and collect her shopping. However, when she turned up she was made to wait half an hour whilst Morrisons staff scurried off - apparently round the aisles - to get her stuff, and then she had to get into the ultra-long queue at the check-out with all the other shoppers; and when she arrived at the till, instead of being asked to present a pre-order slip, she was required to put everything across the till as usual. So what's the point in pre-ordering? Were Morrisons taking advantage of my mum or are they not managing their business correctly? It's one or the other.