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Travel Monitoring

East Suffolk Travellers Association are now maintaining a monitor of problems that have been experienced by local bus and train users in the East Suffolk area. If you have been affected by the failure of a local bus or train operator to deliver the specified service (e.g. cancellation, early or significantly late running, missed connections, fare issues etc) then please let them know by email or post. They ask that you provide as much detail (e.g. time, date, bus route number) as possible.They will compile a record of all the issues that have been addressed to them and produce a report up to three times a year.
Where a specific issue is a recurring one, they will pursue the matter with the operator concerned. Please note that they do not follow up individual issues with the operator, and they maintain your anonymity at all times.
You can forward details to:  monitor@eastsuffolktravel.org.uk
or by post to:             ESTA monitor
                               3 Bury Hill
                               Woodbridge
                               Suffolk  IP12 1LF

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