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green waste booked collections

Lesley S inactive in Goodmayes
have people who phoned and booked for a green waste collection for week mon 14 jan - fri 18 jan actually had their bin emptied?.
i booked mine at the beginning of the month. was told to put bin out ready for monday morning. the refuse collecters would then empty the bin one day in the week. they said they were unable to say which day but to leave bin out for collection. mines been out all week and they havent collected yet. phoned council this afternoon to ask if they were coming as today was the last day for collection. was told if they dont collect in the next couple of hours they wouldnt be round so have to phone and book for the february collection.  what a waste of time and phone money.

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